Frequently asked questions
How can I join the video call?
Video call can be initiated only by your contacts. If your contact is calling you via video call, you will receive either an SMS or a notifier call (in case you do not have a mobile phone) with the link of the web address of the video call and your password. After the SMS message or the notifier call has been received, you have 5 minutes to join the video call. In the meantime your contact will be waiting for you.
You have to give your phone number (the same number you received the credentials to) in the following format: 003312345678 and the password that you have received via SMS message or via notifier call.
After you have logged in, push the green phone button to join the call.
My camera or microphone does not work
If you do not see yourself in the lower right corner of the video screen, your camera is possibly not working right. You can test your camera on the following link: https://webcammictest.com/
If your contact does not hear you well or does not hear you at all, there might be an issue with your microphone. You can test if your microphone is working right on the following page: https://webcammictest.com/check-microphone.html
The video call page tells me that my browser is not supported
Currently the video call client can be used only from personal computers with the following operating systems: Windows7, Windows 8/8.1 , Windows 10, Linux, Mac OsX. Mobile devices are currently not supported.
The following web browsers are supported:
- Google Chrome 74 or newer version. You can download the latest version from here: https://www.google.com/chrome/
- Firefox 67 or newer version. You can download the latest version from here: https://www.mozilla.org/
In case you have Windows N edition, you have to download the needed media service pack from here: https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions
Is my internet connection good enough to join the video call?
The minimum speed for the video call is 512 kbps, but we recommend 2 mbps connection. The recommended ping for the video call is less than 50ms
You can test your connection speed here: http://speedtest.net/